Expert support that resolves issues quickly and keeps your business running smoothly.

We are staffed 24/7/365 - nights, weekends, and holidays included. Most tickets get a first response inside the hour. We do not publish a guaranteed response-time SLA, and that is deliberate - see the next question.

No, and it is on purpose. Response-time guarantees create more arguments than they settle. A customer reads "four-hour response" as "fixed in four hours," and once that conversation has gone bad, explaining the difference between responding and resolving does not bring it back. We would rather be measured on what actually happens: the desk is staffed 24/7/365, most tickets get a first response inside the hour, and one technician owns your issue through resolution instead of passing it around. If a specific service level matters to your business, it belongs in your Service Schedule or Service Order, where it can be written precisely - not in a marketing headline.

No. The technician who takes ownership of your ticket stays responsible for it through resolution and closure. When an issue needs deeper expertise, we bring a specialist into the conversation rather than handing you to someone new, and your technician keeps coordinating the work until it is done. If the ticket is reopened later, it returns to the technician who owned it. Escalation changes who is working the problem. It never changes who is accountable for it, and it never means starting your explanation over.

Call +1 (888) 966-7228, email helpdesk@wompcav.com, or request help directly from your managed computer. Every fully onboarded Windows PC and Mac runs the WOM management agent, which gives your technician visibility into the system and gives your team another path into support. When an issue needs hands on the machine, a technician can open a secure remote-control session and work through it with you while you watch. Live chat is not a support channel today. Current customers will also find the ticket walkthrough video and billing portal in the support band on this page.

Anything beyond the included scope is scoped as a new project or service quote. No surprises.

Support is scoped and quoted after your assessment - the size and shape of your environment determine the number. You'll get a firm quote before any work begins, and the conversation costs nothing.

Fully Managed means we are your helpdesk - your team calls us, day or night. Co-Managed means we back up your internal helpdesk - weekends, after hours, holidays, and overflow when they're buried.

Both, and more than both. Our team supports Microsoft Windows, Apple macOS, Microsoft 365, Google Workspace, mobile device management, endpoint management, networking, and the business technology systems that run on top of them. The exact device and application mix for your business is confirmed in your assessment.

We support the environment your business runs on, and vendor management for the third parties behind your technology is part of the published scope. How your specific line-of-business applications are covered is confirmed in your assessment.

When a problem sits with another provider connected to your environment - your internet provider, your telecom or VoIP vendor, your copier or printer vendor, a hardware manufacturer, or any vendor whose equipment touches your network - we can work with them on your behalf. You do not get handed a support number and told to call them yourself. We make the call, and the technician who owns your ticket keeps coordinating the issue through resolution.

The same thing that happens during business hours. The desk is staffed 24/7/365, and an after-hours ticket is worked the same way a midday ticket is: a technician takes ownership and stays with it through resolution.

North America. Your calls, emails, and tickets are handled by North American-based technical professionals, days, nights, weekends, and holidays.

Helpdesk delivery runs through a specialist partner on our bench rather than a bullpen in our Hobe Sound office. That is how a firm our size fields 24/7/365 coverage. We own the relationship, the scope, and the accountability. If the support you get is not what we published on this page, that is ours to fix, not a vendor for you to chase.

If your business handles data with access restrictions - controlled unclassified information or ITAR-controlled technical data under a defense contract, for example - we contract support delivery that meets the restriction before your onboarding begins. Raise it during the assessment and it gets scoped then.

It's scoped in your initial assessment - we can't treat what we haven't diagnosed. Once onboarding begins, zero-touch deployment means standardized, secure device configurations from day one.

You don't have to replace anyone. Our co-managed approach adds cyber risk oversight, security depth, and compliance structure alongside what already works - without replacing or disrupting it. No turf wars. No duplication. Just clearer risk management and stronger outcomes.

Yes. Remote and hybrid teams are exactly what the scope is built for - mobile device management, centralized identity through Microsoft Entra ID, and proactive monitoring all work wherever your people do.

Yes. We support organizations operating under demanding security and regulatory requirements, including HIPAA, GLBA, ITAR, and other compliance-driven environments. Not every helpdesk technician is personally certified in every regulatory framework, and we do not claim otherwise. We bring the right technical and compliance resources into the issue when the situation calls for them, under the role-based access and additional controls our internal policies require for regulated environments.

Where a requirement restricts who may access your systems, we contract support delivery that meets it. A business handling ITAR-controlled technical data needs US-based support personnel, so US-based helpdesk delivery is put in place for that engagement before onboarding begins. Raise the requirement during the assessment and it gets scoped then, rather than discovered later.

Remote support has no geography. Your people get the same helpdesk wherever they work. When something needs hands on the equipment, we coordinate a vetted field technician anywhere in the United States, not just in Martin, St. Lucie, and Palm Beach counties.

Onsite resources are typically available within 24 to 48 hours, depending on your location, technician availability, the complexity of the issue, and whether parts or replacement equipment are needed. That is a typical window, not a promised one - we do not publish guaranteed response times for onsite work or anything else.

The local counties are where we show up ourselves. Everywhere else, we coordinate the technician, brief them on your environment, and stay on the ticket until it closes.