Call Us
+1 (888) 966-7228Helpdesk24/7/365
Ticket OwnershipOne technician, start to close
Typical ResponseUnder 1 hour
Nights, weekends, and holidays included.
Call for anything that's stopping you or your team from working.
This page is for current WOM customers. If you're not a customer yet, start at our contact page.
Support
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Email Our Support Team
Send your issue to helpdesk@wompcav.com. Every email opens a ticket. To get help faster, include:
- What you saw: the exact error message or behavior. A screenshot beats a description.
- When it started: the date and time you first noticed it, as close as you can get.
- Which machine and which user: the computer name or asset tag if you know it, and who was logged in.
Pay My Bill
Invoices and payments live in our billing portal.
Billing question rather than a payment? Email helpdesk@wompcav.com and we'll route it.
Submit a Ticket From Your Computer
The fastest way to file a ticket is the WOM icon already in your system tray. This short video shows the whole process.
The short version:
- Right-click the WOM icon in your system tray (bottom-right corner of your screen, near the clock).
- Choose the option to create a ticket.
- Describe what's happening and submit. Your ticket goes straight to the helpdesk.
Video transcript
[TRANSCRIPT - produce from the video at build; crawlable text equivalent required]
Support Questions, Answered
Can I get help after hours?
Yes. The helpdesk is answered 24/7/365 - nights, weekends, and holidays included. There is no separate after-hours process. Call the same number, email the same address.
How fast will someone respond?
We're staffed 24/7/365, and most tickets get a first response inside the hour. We don't publish a guaranteed response time on purpose. If your business needs a specific service level, it's written into your Service Schedule or Service Order.
Should I call or submit a ticket?
If the issue is stopping you or anyone on your team from working, call. If it's annoying but you can keep working - a glitch, a request, something to fix this week - a ticket or email is perfect. When in doubt, call.
Who do I contact about billing?
Payments and invoices are in the billing portal. For anything the portal doesn't answer, email helpdesk@wompcav.com and we'll get it to the right person.
I'm not a customer yet. Who do I talk to?
Head to our contact page and we'll set up a conversation with an executive advisor. This page is built for people we already support.
Whatever it is, start with a call.
+1 (888) 966-7228Answered 24/7/365.
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